Italian Brand Ambassador

Our client in Cape Town is looking for a candidate to join their team as an Italian Brand Ambassador to monitor and improve the quality of the interactions with their clients. The successful candidate will play a vital role in ensuring exceptional customer service and maintaining the highest quality standards.

Requirements:

• Matric/ Grade 12 (non-negotiable).
• Fluent in Italian (oral and written: non-negotiable).
• Minimum of 1 year experience in a customer service role.
• Tertiary education (advantageous).
• Must have the right to work in South Africa (VISA approved).
• Proficient in the use of the MS Office suite (non-negotiable).

Responsibilities:

• Assess and evaluate customer interactions, provide feedback, and report to campaign team leaders.
• Handle customer service calls within the banking sector.
• Ensure all outbound calls are conducted in a professional, friendly and polite manner.
• Demonstrate excellence in customer service by achieving specified performance standards.
• Build rapport with both customers and suppliers.
• Ensure that the SLAs are met and exceeded with respect to back-office processing requirements as per client requirements.
• Assisting with any other duties that may be reasonably expected of you within the Company.

Salary:

• R18 000 - R25 000 basic salary