Centre Manager

Main purpose / objective of the position:
To manage a centre by optimising all trading opportunities, including lease agreements, and ensuring that the portfolio financial performance remains sound. Optimizing the building's income stream by establishing and maintaining mutually beneficial relationships with tenants, manage and control personnel, service contractors, repairs, revamps, tenant installations, inspections and general building administration. This position will require an all-rounded property professional. Profit responsible.

Decision making authority:
Subject to the mandate as received from Portfolio Management:
1)  Total expense account of a building including all repairs and service contracts, Project Management expenses
2)  Replacement/selling of equipment
3)  Allowances

Experience / Education:
3-5 years experience in the property / centre management industry. Minimum qualification grade 12. A Business (marketing) or a property related tertiary qualification would be a recommendation. Retail experience essential.

Skills required:
Budgeting & Financial Management, Business writing skills (specs & house rules), People management skills, IT literacy (MS Office suite, SAP), Administration skills, Driver's license

Knowledge required:
Property / Centre Management industry (advanced), basic technical knowledge, contract management, elementary financial management, workable knowledge of Company policies and procedures,  in depth knowledge of lease agreements, understanding of cost budgeting, basic knowledge of statutory requirements, general business acumen.

Competencies required:
Problem solving & decision making, Customer Relationship Building, Communication, Team leadership, Financial & business acumen, Confidence, Assertiveness; Negotiation; Analytical Thinking; Tolerance for Stress; Resilience

Major drivers of work volume:
1) Vacancies
2) Geographical spread of Cluster
3) Grading and complexity of buildings in Cluster.
4) Lease renewal cycle 
5) Level of service required (tenant / building profile)
6) Profile of the centre (s)
7) Number of building owners

Interface / relationships with:
Internal: Facilities Consultant, Portfolio Manager, Operations Manager, Financial Manager, Accountant, Debtors Administrator, Lease Administrator, Lease Controller, Receptionist
External: Tenants, Local community, Service Contractors,  Local Authority, Emergency Services, Brokers, External clients (where applicable), Business forums and chambers.