Strategic Leadership and Branch Oversight
- Full accountability for the Automatic branch and its supporting sites.
- Set and achieve branch profitability targets.
- Maintain the vision, mission, culture, and values of Mayfair Gearbox across all sites.
- Develop succession plans for key roles to ensure sustainability.
Performance and Employee Management
- Communicate KPIs and benchmarks to subordinates and conduct biannual performance appraisals.
- Provide team leadership, support, and development to ensure skill enhancement and effective role fulfillment.
- Promote a positive, safe, and productive workplace culture adhering to ISO and client safety protocols.
Operational Efficiency and Resource Management
- Analyze costs, processes, and productivity annually; create and implement improvement plans upon approval.
- Manage and allocate resources effectively, ensuring company assets are utilized properly.
- Enforce quality control, cleanliness, and safety standards across all sites.
Customer Satisfaction and Relationship Management
- Address client issues, complaints, and queries promptly and ethically, ensuring high customer satisfaction.
- Analyze customer service trends and implement system improvements where needed.
- Nurture client relationships and ensure SLA compliance.
Site and Sales Management
- Oversee site operations, ensuring work prioritization, progress tracking, and meeting deadlines.
- Monitor sales performance, report to the executive team, and implement corrective actions as needed.
- Manage and audit job card accuracy and vehicle service accounts.
Health, Safety, and Compliance
- Ensure site safety inspections are conducted weekly, reporting findings to the Operations Director.
- Promote and maintain adherence to ISO guidelines and client safety protocols.
Client and Team Interaction
- Facilitate client meetings and maintain positive relationships.
- Foster effective communication among managers to ensure proper resource availability and site maintenance.