Sportsbook Agent

Sportsbook Agent – Join the Action in Rosebank, Johannesburg! 

Are you ready to combine your passion for sports with an exciting career? A leading gaming operator in Johannesburg is searching for dynamic, enthusiastic individuals to join their inbound call centre team in Rosebank. If you thrive in fast-paced environments and love delivering exceptional customer service, this is your chance to be at the forefront of sports betting action!

As a Sportsbook Agent, you’ll be the first point of contact for our customers—handling inquiries, placing bets, and sharing the latest promotions. This is a fantastic opportunity for anyone eager to grow their career in the betting industry and provide outstanding service to sports fans.

The key job responsibilities as the Sportsbook Agent in Johannesburg will include:

• Inbound & Outbound Calls: Handle customer inquiries, promotions, and account queries efficiently.
• Assist with Betting: Guide customers through placing bets and provide information on betting markets.
• Promote & Upsell: Call existing customers to promote new offers, events, and betting opportunities.
• Resolve Issues: Address customer complaints professionally and ensure follow-ups are completed.
• Responsible Gambling Compliance: Ensure adherence to all company policies and Responsible Gambling guidelines.
• Record Management: Maintain accurate logs of customer interactions and unresolved queries.
• Cross-sell Products: Identify opportunities to introduce other betting services.

Requirements for this Sportsbook Agent job in Johannesburg:

• Grade 12 (Matric).
• 1–3 years of experience in a Call Centre environment.
• Fluency in English and one additional South African language.
• No criminal record and available to start immediately.
• Computer literate with solid telephone etiquette.
• Excellent customer service skills with the ability to handle high-pressure situations.
• Strong problem-solving skills and keen attention to detail.
• Flexibility to work shifts, including weekends and public holidays.

Shift Schedule

• 06:00 – 14:00
• 14:00 – 22:00
  (Includes weekends and public holidays)

What We’re Looking For

We’re searching for vibrant, energetic individuals who thrive under pressure and are passionate about sports. If you enjoy interacting with people, have great problem-solving skills, and are ready to roll with shift work, we want to hear from you!

Ready to Apply?

If you meet the requirements and are excited to join this winning team, apply now! Please include your response to the following question with your application:

“Do you have at least 1 year of customer service experience in an Inbound Call Centre?”

We can’t wait to hear from you! If you don’t receive feedback within 7 days, consider your application unsuccessful. 

Take your career to the next level—apply today and be part of the game!