About Us
Pace Auto Services is a trusted vehicle servicing company with workshops in Sandton and Cape Town. We offer a wide range of automotive solutions for all makes and models of cars, SUVs, bakkies, and minibuses. From air-conditioning to suspension, our expert technicians ensure vehicles run smoothly and safely.
Role Overview
We are seeking a dedicated and organized individuals to fill roles as Workshop Service Advisor & Parts Administrator at our Johannesburg workshops (Marlboro and Kempton Park). These roles ensure seamless coordination of customer service and effective management of parts inventory, making it essential to the smooth operation of our workshop.
Key Responsibilities
Workshop Service Advisor Duties:
- Coordinate and schedule vehicle services and repairs.
- Communicate effectively with customers to understand their needs and provide updates on service progress.
- Ensure customer satisfaction by delivering customer-focused service and managing aftersales processes.
- Prepare job cards, relay work instructions to technicians, and follow up on completed jobs.
- Provide accurate cost estimates and keep customers informed of any changes.
Parts Administrator Duties:
- Source, order, and manage parts inventory for the workshop.
- Maintain optimal stock levels and conduct regular stock checks.
- Ensure timely procurement and delivery of parts for ongoing and scheduled jobs.
- Keep detailed records of parts usage and update inventory systems accordingly.
- Coordinate with suppliers and technicians to ensure correct parts are ordered and used efficiently.
Experience:
- Proven experience in customer service, preferably in the automotive industry.
- Strong communication and interpersonal skills.
- Knowledge of vehicle maintenance and repair processes is an advantage.
- Ability to work efficiently in a fast-paced, dynamic environment.
- Technical certification or diploma in automotive studies is a plus.
- Proficiency in inventory management and attention to detail.
- Customer satisfaction, aftersales, and service coordination experience is essential.
Why Join Us?
- Be part of a dynamic team in a growing company.
- Work in a supportive environment focused on excellence.
- Opportunities for career growth and development.
If you are passionate about customer service, enjoy working in the automotive industry, and have a knack for organization, we’d love to hear from you!
Please apply and we will be in touch!